Each area or estate has one or two staff responsible for estate management issues. These staff are called Neighbourhood Housing Officers and you will need to contact them about the following enquiries:

• Rent collection and problems with rent payments
• Antisocial behaviour. The Antisocial Behaviour Policy is available to download.
• Changing tenancy details, Application for Joint Tenancy, Final Termination of Council Tenancy
• General enquiries about your tenancy

How to Contact Your Neighbourhood Housing Officer

By Telephone

Telephone lines open at 8.30am and close at 5.00pm (4.30pm on Fridays). If he or she is not in the office when you call, then someone will answer and either take a message or help with your enquiry.

See: Neighbourhood Housing Officer's Telephone Numbers

Appointments

Staff will visit your home or you can call into the office. To do this you will need to make an appointment over the telephone. If you want to come into the office but are unable to arrange an appointment, you are welcome to do so. However, you should be prepared to see a person who is on duty that day, and he or she may not be your housing assistant. The offices are open Monday to Friday 9.00am-4.30pm.

By Letter

You can write to us at any time at:

Housing
Swindon Borough Council
Civic Offices
Swindon
SN1 2JH

The council has a target of replying to all letters within ten working days.

Application Form

The following forms are available as a downloadable PDF document:

Application For Joint Tenancy

Final Termination of Council Tenancy (419Kb)