The Government provides support for people on low incomes to help them pay their rent and Council Tax. To claim Housing Benefit and Council Tax Benefit you will need to fill in a Benefit application form and provide evidence to support your claim.

How To Find Out How Much Housing Benefit and Council Tax Benefit You Could Be Entitled To

To find out how much Housing Benefit and Council Tax Benefit you may be entitled to, please visit our Benefit Calculator.

Where to find more information about Housing Benefit and Council Tax Benefit

If you would like more information about issues relating to Housing Benefit and Council Tax Benefit, please visit The National Benefit Leaflet website (www.benefit-leaflets.org), where the following leaflets are available:

Help with rent and Council Tax for pensioners
Help with rent and Council Tax for people of working age
A guide for students
A guide to Local Housing Allowance
A guide to Local Housing Allowance for Landlords and Agents
Information for Landlords and Agents
Can you backdate my Housing Benefit and Council Tax Benefit?
What to do if you think the decision about your Benefit is wrong
A guide to Discretionary Housing Payments
A guide to Overpayments and Debt
A guide to fraud and how we can prevent it

This website also produces the above leaflets in the following languages:

• Arabic
• Bengali
• Chinese
• Gujarati
• Polish
• Portuguese
• Punjabi
• Somali
• Urdu
• Vietnamese
• Welsh

Alternatively, you can contact us in the following ways:

By Telephone

Benefit Helpline number:  0345 302 2316

Please note that local call rates should apply to this number, although calls from mobiles may be charged at a higher rate.

By Fax

Fax number: 01793 464344

Write to Us

Write to us at the following address:

The Benefits Service
Swindon Borough Council
Admail 4144
Swindon
Wiltshire
SN3 5ZR

Visit our Offices at

Swindon Direct
Wat Tyler House
Beckhampton Street
Swindon
SN1 2JH

Mondays and Fridays are the busiest days to visit the Benefits Service here.  So, why not come in to see us on a Tuesday, Wednesday or Thursday to reduce your waiting time.  If you want to discuss your claim, please don't forget you must book an appointment!

Making an Appointment

If you wish to visit us and discuss your claim in person, please make an appointment by calling us on: 0345 302 2316.

Home Visits

We also offer a Home Visit service for people who:

• Have recently suffered bereavement
• Are disabled
• Have learning difficulties or language barriers
• Have young children under five years of age
• Have a baby that is two months old or younger
• Are of pensionable age.

To arrange an appointment for a Home Visiting Officer, please call us on: 0345 302 2316.

How To Make a Complaint, Compliment or Comment About the Benefits Service

For further information about making a complaint or giving other comments, please see Customer Complaints, Compliments and Comments.