You can expect the following general standards of service:

• A courteous manner
• To be shown identification
• Feedback from visits and surveys, including general guidance and advice
• To be fully briefed on legal procedures and legislation (if applicable)
• A full response to any enquiries or concerns you may have
• Referral to a more appropriate officer or organisation (if applicable)

Please download the following Service Request Form (in pdf format) if you would like us to contact you, to notify us of an issue you are concerned about, or to request a service from us:   SERVICE REQUEST FORM DOWNLOAD